Managebased only uses dedicated and colocated servers on Hosting.com's state of the art network. What does this mean for you? You get the reassurance of a world class hosting environment with support beyond Managebased.Our servers boast 99.9% uptime, but should there be an issue you'll have both Managebased and Hosting.com working to resolve it, 24/7.
The Hosting.com Network: 100% Uptime Guaranteed
Hosting.com maintains an unparalleled, fully redundant network. The Hosting.com network is a state-of-the-art purpose-built hosting environment. With superior diverse fiber connections brought into their data center via multiple long haul Gigabit Ethernet providers, they confidently back their network services with a 100% Uptime Guarantee.
Hosting.com guarantees that their network will be available 100% of the time (excluding scheduled maintenance). Should they incur a network outage, Hosting.com will credit the customer 5% of their monthly fee for every 30 minutes of downtime.
Here are the key elements of Hosting.com's Network Topology:- Fully redundant routing and switching executed with Cisco routers and Juniper firewall hardware
- 100% Gigabit Ethernet Internet connectivity from 5 diverse carriers (multi-homed, diverse fiber connections)
- Total Internet transit capacity of 5 Gb/s more than double total throughput at peak times
- All Internet connectivity delivered over diverse facilities to eliminate any customer impact in the event of a fiber disruption
24x7x365 Monitoring and Engineering Support
Hosting.com maintains 24x7x365 proactive monitoring of their network by a highly skilled and specialized professional Network Engineering Staff. Their support systems allow them to prevent and remedy issues before they can impact your business. Their Network Engineers are available at any time, day or night, to assist with a network, firewall, or connectivity issue.
Hardware Guarantee
We guarantee the proper function of your leased hardware components and will replace any failed component at no cost to you. The replacement process will begin when the cause of the problem has been determined. Hardware replacement is guaranteed to take no more than 1 hour. In the event that it does take us more than 1 hour to replace faulty hardware, we will credit the customer 5% of the monthly fee per additional 30 minutes of downtime (up to, but not exceeding 100% of one monthly payment, and the credit will be applied toward future payments). Hardware is defined as the processor(s), RAM, hard disk(s), motherboard, NIC card and other related components included under the server lease.
