Work Smarter, Not Harder.
We like to preach that around Managebased. One of the smartest things we ever did was equip our servers with SmarterTools' SmarterTrack. What does this mean for you? This means that the industry's premier customer service and help desk service software is available for our customers, at a great price. Want to see it in action? We use this same tool on Managebased.com, click the live chat link to give it a test drive.
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations.
Features include:
- A world-class Ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system
- Live Chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers
- WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
- A portal interface that is optimized for search engines and functions as the central hub for all communication channels
- Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
- A Web-based interface that provides accessibility wherever an Internet connection is available
- An integrated survey system that can be triggered upon events
- More than 70 summary and trend reports with many levels of customization and filtering
- Support for multiple brands within a company
With SmarterTrack, companies can turn their customer service and help desk efforts into the most powerful tool in their business arsenals.
